Platinum Micro ships from Sylmar, California, partners with multiple carriers, and processes orders Monday through Friday. The policies below are the ones written into every order and invoice.
Logistics
Shipping & returns.
Standard 5–7 business days · 30-day returns.
Shipping options
Alaska, Hawaii, and U.S. territories require expedited shipping with additional charges, and orders may arrive in multiple shipments.
Standard Shipping
5–7 business days in transit.
Free 2-Day Shipping
Select items only — choose it at checkout where offered (fees may apply).
Service area
Platinum Micro ships to the 48 continental U.S. states, Alaska, Hawaii, and U.S. territories only. International shipping is not available at this time — non-U.S. buyers should contact Business Development for partner-channel options.
Handling & cut-off
Orders are shipped as soon as possible, typically within 2 business days after payment is confirmed. Orders placed before 2:00 PM Pacific Time on a business day are processed the same day; orders placed after 2:00 PM PT move to the next business day. Processing happens Monday–Friday only, and all orders require 1–2 business days of processing in addition to the shipping method selected.
Tracking
Track packages directly with the carrier: UPS tracking · USPS tracking.
Returns
All items ship brand new with manufacturer warranty. Bulk and OEM products lack retail packaging and accessories but carry full warranties. Platinum Micro is not responsible for physical damage, misuse, or anything that voids the manufacturer warranty.
Non-returnable items: opened software, downloadable software, software key cards, online subscriptions, LG monitors and displays, GIGABYTE motherboards, FORTINET networking hardware, and items with U.S. Department of Transportation shipping restrictions.
Window & timeline
- 30-day return / exchange policy from purchase date.
- RMA numbers are valid for 10 business days from issue.
- RMA processing takes 5–7 business days after receipt.
- Refunds issued within 7 business days of receiving the returned merchandise.
Fees & costs
- Minimum 10% restocking fee on returns for refund — waived when the item is factory sealed and unopened, with intact UPC and all original packaging, manuals, and accessories.
- No restocking fee on RMA replacements of defective items.
- Original shipping costs are non-refundable.
- Platinum Micro covers return shipping only on defective-merchandise exchanges.
How to return
Email sales@platinummicro.com for an RMA number before shipping anything back. Every return must have a valid carrier tracking number — UPS, FedEx, or USPS. No advance replacements are offered.
Return address
Platinum Micro, Inc.
15815 Monte Street, Suite 103
Sylmar, CA 91342
United States
Phone: (818) 505-6853
Email: sales@platinummicro.com